If the collaborated user is on an old departmental version of Qualtrics (purchased by that department), we recommend that they migrate their account first before making a new collaboration with you.    

Share your new username (which will be your Kent login). with your former collaborator. 

If they’re external to Kent, you’ll be sent a collaboration code via email. 

Follow this guidance to re-share/re-collaborate any of your own surveys. 

If you have had your Qualtrics account for a long time, it’s likely that you will have old collaborated surveys, where the original user has left or is inactive.  

There’s not much you can do, apart from contact the collaborator to collaborate from their new account (if they have one) or (if you have permission), you can export a copy of the survey and import into your new instance. If it’s a survey that you no longer need, you may want to consider archiving a local copy for housekeeping purposes.