Nexus on campus helpdesk for Kent students

Ask Nexus

Unsure where to go for help? Ask Nexus!

Get support from Nexus

Whether you have a quick question or need guidance on where to find the right support, the Nexus team is here to help you navigate student life with confidence.

You can visit, call, or email the Nexus team if you need help finding information, have a question about university services, or would like to speak to someone about the support available to you as a student. If you are unsure where to start, Nexus is a good place to begin.

How to get in touch

Nexus information desks located in the Templeman Library and the Sibson Building in Canterbury, and in the Medway Building at our Medway campus.

We are open Monday to Friday 9:00 - 17:00.

You can also call Nexus on 01227 827932.

If outside the UK call +44 1227 827932.

If you cannot make it onto campus, you can submit a query online or email us at Nexus@kent.ac.uk and we will aim to get back to you within two working days.

Where to find Nexus support

Available 9:00 - 17:00, Monday - Friday.

Access Guide for Templeman Library

Support team expertise available for the following Schools:

School of Arts and Architecture
School of Humanities
School of Social Sciences
School of Psychology
Kent Law School
The Language Centre

Available 9:00 - 17:00, Monday - Friday.

Access Guide for Sibson Building

Support team expertise available for the following Schools:

School of Computing
School of Engineering, Mathematics and Physics
School of Economics and Politics & International Relations
Kent Business School
School of Natural Sciences

Available 9:00 - 17:00, Monday - Friday.

Access Guide for the Medway Building

Support for your frequently asked questions

ID card replacement

Lost your ID card? Order a new one online. If you have changed your course or are repeating a year you can request a new updated ID card.

Academic Appeal

If you are thinking about submitting an Academic Appeal for reconsideration of an assessment or and/or award, here is where you can find advice and guidance.

Logging your attendance

Presto Student is used to log attendance at your teaching activities, and it is important that you understand how to use it. Here you can find guidance on how to use Presto.

Missed assignment deadlines

If you believe that your academic performance has been negatively impacted by extenuating circumstances, you should submit an application for mitigation as soon as possible. 

Request a status letter

Status letters are used to prove your student status for example if you want to open a bank account, apply for student loans/benefits such as Council Tax Exemption. Request a status letter.

In course changes

If you are thinking of changing your modules, seminar group, or even your course, here is where you can find advice and guidance.

Timetable issues

If you have any issues with your timetables such as a clash or if a class is missing, you can access our timetable troubleshooting guides.

Specialist support at Nexus

We work closely with the teams who support you on your student journey. If you would like to speak with any of these teams, visit a Nexus desk and we will help connect you with the right people.