The Arrivals Hub brings together administrative teams to help you in person, whether you are a new or returning student. It's the place to go to get your student ID card, pay your fees and show us your visa status (if you are an international student).
The Arrivals Hub is currently closed.
For any queries, please visit Nexus.
January 2026 Arrivals Hub
The Arrivals Hub will next open on the Canterbury campus between 9.30-16.30, Monday 12 and Monday 19 January 2025 (weekdays only) in the Templeman library.
Which teams will be at the Arrivals Hub to help me?
| Team | They can help with |
|---|---|
| Admissions | Pre-enrolment queries |
| IT helpdesk | IT queries |
| Nexus | Any queries |
| Student Record Administration Office | ID card collection, registration (non Student visa holders), student record updating |
| Student Immigration Compliance Team | Immigration queries, registering (visa holders only) |
| Ask Nexus if you'd like to speak to one of the following teams: | |
| Team | They can help with |
| Engagement Support | For attendance, ILP and wellbeing queries |
| Programme Administration | For timetabling and exam queries, or to change your course/module/seminar group |
| Student Fee Collections | For tuition and accommodation fee queries |
| Student Funding | For funding queries |
| Student Support and Wellbeing | For physical and mental health support |
Visit the Templeman library via the main entrance. The January Arrivals Hub will be in the same area as Nexus.
Medway January 2026 arrivals
If you are a new student starting in January, you can collect your card from the Oasis Lounge (first floor of the Medway building) between 9.30-16.00, Monday 12 to Monday 19 January (weekdays only).
Please allow 48 hours between receiving your registration confirmation email and going to collect your ID card.