Reception Services
Key links and information
Christmas Closure
Due to the Christmas closure, Keynes, Turing, Eliot, Parkwood, Tyler Court, and Darwin receptions will not be available from 20 December 2024 until 1 January 2025.
If you find yourself locked out during this period, please contact campus security. Security will not be able to assist with parcel collection, and there will be no parcel service during this period.
Normal service will resume from 2 January 2025.
Woolf reception opening times:
| December 21 to 24 | 09:00-14:30 |
| December 25 & 26 | CLOSED |
| December 27 | 09:00-14:30 |
| December 28 | 09:00-14:00 |
| December 29 | CLOSED |
| December 30 & 31 | 09:00-14:30 |
| January 1 | CLOSED |
Each of our accommodation areas has a reception area staffed by knowledgeable personnel who can provide information about our accommodation and the Canterbury campus.
When you arrive, you can collect your keys/fob from the college reception and return them before leaving.
The reception can also assist with mail collection, access to your room in case of key loss, general inquiries, and basic first aid.
Receptionists also handle check-in/out and assist B&B guests.
You can check the opening hours of all our college receptions, including any changes, which are updated weekly.
Reception opening hours
Please see information below on each reception. If you cannot reach an open reception outside of these hours and need help please contact Campus Security.
Darwin College
Monday to Friday, 08:00 - 16:00
Saturday, 08:00 - 13:00
Sunday, closed
Contact details:
+44 (0)1227 827549
Darwin_Reception@kent.ac.uk
Location: Darwin College Reception, The University of Kent, Canterbury, CT2 7NY
Becket Court
If you live in Becket Court, reception services operate from Eliot College Reception.
This includes fob/key collection on Arrivals Weekend.
Eliot College
Monday to Friday, 08:00 - 20:00
Saturday, 08:00 - 13:00
Sunday, closed
Contact details:
+44 (0)1227 823250
Eliot_Reception@kent.ac.uk
Location: Eliot College Reception, The University of Kent, Canterbury, CT2 7NS
Keynes College
Monday to Friday, 08:00 - 20:00
Saturday, 08:00 - 13:00
Sunday, 08:00 - 13:00
Contact details:
+44 (0)1227 823622
Keynes_Reception@kent.ac.uk
Location: Keynes College Reception, The University of Kent, Canterbury, CT2 7NP
Park Wood
Monday to Friday, 08:00 - 16:00
Saturday, 08:00 - 13:00
Sunday, closed
Contact details:
+44 (0)1227 823499
Parkwood_Reception@kent.ac.uk
Location: Park Wood Reception, The University of Kent, Canterbury, CT2 7SG
Rutherford College
Monday to Friday, 08:30 - 17:30
Saturday and Sunday, closed
For room lockouts, lost fobs or Arrivals Weekend fob collection please go to Tyler Court Reception
Contact details:
+44 (0)1227 823400
Location: Rutherford College Reception, The University of Kent, Canterbury, CT2 7NX
Turing College
Monday to Friday, 08:00 - 16:00
Saturday, 08:00 - 13:00
Sunday, closed
Contact details:
+44 (0)1227 816169
Turingreception@kent.ac.uk
Location: Turing College Reception, The University of Kent, Canterbury, CT2 7FN
Tyler Court
Monday to Friday, 08:00 - 20:00
Saturday, 08:00 - 20:00
Sunday, 08:00 - 20:00
Contact details:
+44 (0)1227 824480
Tyler_Court_Reception@kent.ac.uk
Location: Tyler Court Reception, The University of Kent, Canterbury, CT2 7UF
Woolf College
Monday to Friday, 08:00 - 16:30
Saturday, 09:00 - 14:00
Sunday, closed
Contact details:
+44 (0)1227 378700
Woolfreception@kent.ac.uk
Location: Woolf College Reception, The University of Kent, Canterbury, CT2 7BQ
Postal deliveries
Whether you're expecting mail from home, your latest Amazon order, or anything else, it's important to know how to collect your mail while living on campus.
- Use your full correct delivery address and name as it is on your student card when ordering items. Check your correct address format in this PDF (48KB).
- Arrange delivery when someone is home, or collect parcels from reception during opening times.
- All parcels delivered to reception need to be logged and signed for, so wait for an email notification from reception before collecting your parcel.
- Bring your KentOne ID when collecting mail/letters. You can only collect your own mail unless you have written permission from the other student (emailed to reception).
- Check reception for letters if you don't have a letterbox.
- Use Amazon lockers on campus for Amazon deliveries. They are located by Keynes College T block, Darwin Houses and Woody's in Park Wood.
- We can't accept deliveries of fresh/frozen foods at reception (e.g. a supermarket delivery) so make sure you book a delivery slot when you are available to collect your order.
- Don't order prohibited items, as listed in the Accommodation Handbook or the Accommodation T&Cs section 8.9
When moving out, update your delivery address or set up mail forwarding to ensure continued mail delivery. We cannot accept mail for non-resident students.
What to do if you lock yourself out or lose your fob/keys
Always lock your door when leaving, but remember sometimes the door will auto-lock so always keep your fob with you (even if popping to the kitchen) to prevent lockouts.
If you do lock yourself out, or lose your fob, go straight to your college reception. They can issue you a temporary access card so you can get back in your room. If you don't have your KentOne Card you'll be asked some security questions to check that you are the student living in that room (note temporary access cards can't be given to anyone other than the room occupant).
If you are locked out after reception hours contact Campus Security on +44 (0)1227 823300.
You have 24 hours to return an access card to reception for a lockout, and one week to return it if you have lost your fob to give you time to find it. Issuing a card is free, but if you do not return a temporary access card by the agreed date you will will be charged for its replacement. These are charged at the purchasing cost, so the fee will vary depending on the type of key or fob you have. You can check the cost for replacing your key/fob at reception or online by checking our fob charge sheet (PDF 92KB). Please note that when a new fob is created your old one is automatically overwritten and will no longer work, so should you find your original fob at a later date this cannot be re-activated or refunded.
Campus Security and Maintenance
Our 24/7 Campus Security team are on-site to help keep you safe offering a variety of services including emergency assistance. Outside of reception hours Security can also let you back into your room if you lock yourself out.
You can call security on +44 (0)1227 3300 (non-emergencies) or using the SafeZone app.
If you find a defect in your room that needs to be repaired you will need to report this online using Home at Halls to the Estates Maintenance team who will come to repair it. The only exception is where you have an emergency fault in chick case contact reception or Campus Security direct immediately.
Please note if a member of the Maintenance team repairs a fault whilst you are out they will lock the door upon departing so please keep your fob on you when leaving.