Home at Halls
The Home at Halls app is here to make your life easier while living on campus, and has a whole host of features just for residential students which you can access from your device wherever you may be.
Home at Halls
Online defect reporting
When a fault occurs in your accommodation, there’s no need to wait - the Home at Halls app makes it quick and simple to report issues directly to the maintenance team. Whether it’s a leaky sink, a broken radiator, or an unstable shelf, you can log the problem straight from your phone and our Maintenance Team will take care of the rest.
It’s one of the easiest ways to make sure your university home stays safe, comfortable, and fully functional. Find out more about defect reporting and our response times: Reporting faults made easy with Home at Halls.
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Emergencies - within one hour
- Floods (either from pipework or leaking roofs)
- Glazing (where security or safety is compromised)
- Electrical shutdown of a building
- People trapped in a lift
- Gas leaks
- Fire alarms
- Serious trip hazards
- Bare electrical cables
Urgent – within 24 hours
- No heating
- No water or no hot water
- Lighting (where it provides the only illumination in an area/is on a staircase or corridor/is security lighting)
- The shower not working (where it is the only one in the house)
- Localised electrical failure
- Blocked toilets and drains
- Door closers
- Lifts out of action
- Removal of graffiti
- Pest infestation
Routine – within five working days
- Lighting (where it is one of a number in an area)
- External lighting
- Unable to open windows
- Tiling to showers
- Replacement of door batteries
Scheduled or planned works
All other maintenance items required will be marked as scheduled. These will be completed within 20 working days. Any requests marked as planned will be attended to by the agreed date.
Home at Halls FAQs
No, Home at Halls is only available as an app. However, if you have any problems downloading or using the app please speak to reception who can help.
If you cannot report a defect using the app visit your college reception. If you have an emergency defect you should report this to reception (or Security if out of hours) at the earliest opportunity. More information about defect reporting is available on our blog.
If you are having difficulties with the app, take a screenshot of the problem (if possible) along with any details and email support@homeathalls.com who will be able to help.
This will depend on the fault and technician, but typically it is your choice to stay or leave your accommodation during a maintenance repair.
You will only be charged for any maintenance/repair work where this is necessary due to damages caused by residents or their guests, residents will be notified of the total costs and charges for any repair as soon as practicably possible and these charges will be added to your student account with the University. This is also why we encourage you to complete your room inventory at the beginning of the year so that you are not mistakenly charged for a previous resident's damage.
In Woolf College and Turing and Keynes flats and houses, more complex repairs are carried out by University of Kent partners, UPP (University Partnership Programme) staff. There may be delays with more complex repairs - if you have any concerns with your accommodation or wish to move rooms until the work is complete, please contact the Accommodation Office to discuss this.
In other University buildings routine repairs are initially investigated and minor repairs carried out where appropriate by a Handyperson from the Housekeeping service. The Handyperson will then ask for more specialist repairs to be undertaken by University Estates and Maintenance staff
Wi-Fi issues may need to be attended to by a member of the Information Services (IS) Team.
In addition, external approved contractors may also need to access buildings on occasion to carry out specific specialist repairs.
Don't worry, if you can't use the app you will receive an email notification when you have a parcel to collect.
If you experience any issues or have any concerns please speak to your local reception team.
In the event of snow and ice
We're committed to delivering an uninterrupted educational experience and maintaining our residential accommodation services throughout the year. This commitment extends to periods of extreme weather, including heavy snow and ice, affecting the Canterbury and Medway campuses.
For more information, please see the policies below:
