Engagement Support
Here to listen and provide advice and initial support, anytime you have issues or personal circumstances impacting your studies.
Student Engagement Support
Engagement Support
What we can help with...
Feeling overwhelmed? Struggling with deadlines? Illness or injury? Missing home? Caring responsibilities?
Lots of things can make it difficult to do your best and fully engage with your studies. Whatever the situation, contact the team when things first happen, so that we can help.
In addition to general support for personal circumstances and help to settle into University life, we can also provide practical advice and support for the specific topics below:
- Mitigation if you are struggling to submit your work.
- Attendance and Engagement with study if you are struggling to attend teaching or engage with your modules.
- Support to Study if you are struggling and need more targeted support.
- Intermitting from your studies if you need some time away.
- Withdrawing from your studies.
Contact the team
Email, call, drop-in or schedule an appointment to meet the team in-person or on Teams.
We are available Monday - Friday from 10am - 4pm.
For more information regarding how we process student information, please see our Student Engagement Privacy Notice.
For any students studying at or living near to the Medway (Chatham) campus.
Phone: 01634 888853
Email: EngagementSupport@kent.ac.uk
Medway Building, Room M1.09B
Access Guide for the Medway Building
All students are welcome, but if you need specific advice related to your course or modules then students in the following Schools should ideally visit Sibson Building:
Course-related advice for Kent Business School, School of Economics, Politics and International Relations, School of Computing, School of Engineering, Maths and Physics, School of Natural Sciences.
Phone: 01227 824317
Email: EngagementSupport@kent.ac.uk
Visit: Ask at the Sibson Nexus Information Desk.
Access Guide for Sibson Building
All students are welcome, but if you need specific advice related to your course or modules, then students in the following Schools should ideally visit Templeman Library:
Course-related advice for School of Social Sciences, Kent Law School, School of Arts and Architecture, School of Humanities, School of Psychology and the Language Centre.
Phone: 01227 824373
Email: EngagementSupport@kent.ac.uk
Visit: Templeman Library, D Block (ask at the Nexus Information desk)
Access Guide for Templeman Library
If you are struggling to attend teaching or engage with your studies...
Speak to Engagement Support
Students are expected to attend all teaching activity and to fully engage with each of their modules. If you find that you are struggling to engage then Engagement Support is here to help.
Please see the Engaging with Study webpage, and contact us if you have questions.
If you are falling behind in your course work ...
You may wish to request an extension on work
If you have personal circumstances that mean that you are not able to do your best on an assignment or that you may miss a deadline, then you may wish to request an extension or End of Year Mitigation on your work.
If you have already self-reported an absence on Presto, you will still need to separately request mitigation for your extenuating circumstances on Kent Vision. For guidance on what counts as eligible and how to request an extension or End of Year Mitigation, please see the Extenuating Circumstances webpage.
If you are not able to engage with your studies now ...
You may need to take a break from study
If you have circumstances that mean you are not able to attend and engage in your studies, then you may need to consider intermitting. Intermitting means taking a break from your studies now, to return to restart the stage in the next academic year.
Intermitting will impact your student finance and visa (if applicable). Please contact the Kent Students Unions advice service (Canterbury) or The Hub advice service (Medway) to discuss what this will mean for you, and also contact the Engagement Support team to discuss.
