• How to retrieve your username

To log into most Kent services, append your username with: @kent.ac.uk

For example, for username abc1 you would enter: abc1@kent.ac.uk

If that doesn't work try these formats:

• abc1
• ukc\abc1

Check you're entering your password correctly: 

• Is the CAPS LOCK key on or off? 
• Does your keyboard enter the expected characters if you type text in a document?

Check your username: the required username format for different services varies. It could be: 

• username@kent.ac.uk
• ukc\username
• username

• Check whether your account is temporarily locked?
• Check IT service status to find out if the service is temporarily unavailable
• Your password might have expired - change your password to reactivate your account
• Forgotten your password? Reset your password

If none of the above works, contact us explaining the steps you've tried.

Students: you need to activate your Kent IT Account before you can use it: only do this if you're new and have not set your password yet.

If you're still applying for a place at Kent report login issues in KentVision.

Your IT Account gives you access to services such as email, OneDrive, Teams, network files, student PCs, printers, software, campus Wi-Fi, Library online resources, Moodle, your timetable and lots more.

• IT and Library guide for new students

Students: to change the personal email address the University holds for you:

• update your details in KentVision or
• contact Central Student Administration