Welcome or welcome back to Kent!
Your life. Your future. Your Kent.
How to report an issue
Reporting an issue
Sometimes things just aren’t going right. If you have a problem or concern that is not related to your academic experience, you can report it here. Find out how to report it, so we can help you get it sorted.
Wellbeing and personal
I need support for my wellbeing
Get in touch with Student Support and Wellbeing (SSW), who can book you in for an appointment. Find out what happens when you approach SSW for the first time.
I need urgent support for my wellbeing
Visit our Getting support now page to see how you can get urgent support.
I'm concerned about another student's wellbeing
See our Report + Support guide for what to do if you're worried about another student's wellbeing.
I'm concerned about my finances
See our cost of living support page which includes support funds you can apply for.
I'm struggling with uni due to personal reasons
Please get in touch with the Engagement Support team.
I'm looking for more specialist wellbeing support
If you have experienced sexual violence, stalking, discrimination, physical or verbal abuse, spiking, or harassment, please get in touch with our Specialist Wellbeing team.
I've lost something
Lost property is located at the Security and Transport Centre, Canterbury campus, or Campus Security, Medway Building, Medway campus.
Campus and facilities
I want to report something broken
If you notice something on campus is broken, such as a toilet or a lift, please email cscustomerservices@kent.ac.uk.
I want to report somewhere that needs cleaning
Please email cscustomerservices@kent.ac.uk.
I want to report an accessibility issue
Please email cscustomerservices@kent.ac.uk.
I want to report an issue with a teaching room
Please email cscustomerservices@kent.ac.uk.
Accommodation
You can also speak to your accommodation reception for advice and to report issues.
I have a maintenance issue
Report any accommodation maintenance issues via the Home at Halls app, Canterbury, or via the Unite app, Medway.
My heating or hot water aren't working
Report any accommodation heating or water issues via the Home at Halls app, Canterbury, or via the Unite app, Medway.
I have a problem with noise
You can report noise disturbances to Campus Security who are on campus 24/7.
I'm having a problem with my housemate
If you are having ongoing issuse with a housemate or flatmate, get in touch with the Student Welfare team who can give advice and work with you on early resolution.
IT and digital
Check Status.kent.ac.uk to see if there is a university-wide IT issue.
I can't access my IT account
I need help setting up my MFA
How to set up Multi-factor authentication (MFA) on your devices.
I can't connect to the Wi-Fi
I can't set up internet in my campus bedroom
How to set up internet in your campus bedroom including for gaming consoles.
I can't view my timetable
I'm having a problem with printing and scanning
I think my account/device might be compromised
If you have received a suspicious link or think your account or device has been compromised, please get in touch with IT Helpdesk.
Safety and behaviour
I am concerned for my safety
Get in touch with Campus Security. They are on campus 24/7, 365 days a day.
I want to report suspicious behaviour
Report an incident or something suspicious to Campus Security or via Report and Support (can be anonymous).
I want to report bullying or harassment
You can report bullying or harassment to Campus Security or via Report and Support (can be anonymous).
I want to report something as stolen
You can report a stolen item to Campus Security or to the police.
I still need help
If you haven't found out how to get support for the specific problem you are facing, please get in touch with our Nexus support desk who can point you in the right direction.
You can contact Nexus in person, by phone or online.
